Refund Policy

Current from August 25, 2026

This policy permits returns for defective products and non-defective products, while also providing an exchange option.

Item standard

Returned merchandise is limited to new items that are unused and preserved in their original state. Keep the original box or other packaging, every tag, and each accessory supplied with the product.

Reasons and request window

A return can cover a change of mind, personal preference, or an incorrect product choice. It can likewise address damage, a defect, a wrong shipment, missing contents, or a material difference from the description.

Begin the request within 30 days following delivery. Send the order number, checkout email, and a clear explanation; for damage, defects, wrong shipments, or missing contents, be prepared to provide product and package photos or video.

Mailing, fees, and resolution

The only return method is by mail, and authorization must be obtained before anything is posted back. A free return label comes with the package, and there is no restocking fee.

An approved refund is processed within 10 days and credited to the original payment method. Exchanges depend on the requested item being in stock when the request is approved.